Tech Support for a Government Contractor

Looks like Walter‘s son, Alex, is going to get a tech support job with a Government contractor down in Huntsville, Alabama right after graduation this coming May. He was going to go back to California for the summer, but since his parents have put their house up for sale, he thought it would be better to just take the job and get started finding a place to live down in Bama.

The job involves being a network administrator and related technical support for the contractor’s computer systems and running a help desk. With Alex’s technical skills, he is a perfect match for the support side of it. But he gets a little impatient with people, so I’m not sure that the help desk part of it is a good idea. Walter mentioned how much they’ve argued over the years, but it is hard to be a dad of a teenager, and arguing seems to come naturally for teens. I venture a guess that Alex will be OK in the job and that working in a small town like Huntsville will be good for him.

Walter was telling me about a computer program that lets the IT guy or help desk guy actually hook up with the other computer that is having the problem. His son showed him how the IT guy can remote control that computer without having to be physically in the same room. This is perfect for large corporate campuses and any big company with a lot of offices spread out geographically.

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